General Membership questions
A membership is your own personal pass that allows you free entry to the Zoo for a year for Annual Pass holders and for six months for Dinosaur Pass holders, as well as discounts for you, your whānau and friends while you are at the Zoo. You receive access to upcoming special events, competitions, discounts onsite, as well as discounted entry to partnered sites around Auckland, including Kelly Tarltons, MOTAT, and Stardome Observatory!
You will not miss out by signing up midway through the year.
Our memberships start from the date of purchase, meaning you get a year to visit the zoo from that date. You can visit every day we are open, with our only closed day being the 25th of December.
Memberships start from the date of purchase. Gift voucher memberships start from the date of redemption.
Zoo wide you receive 10% off food and drink from our café outlets, 10% off products in the Zoo Shop (excluding some charity-based items), and you can receive 20% off Zoo entry tickets for friends and family visiting with you when you show your pass at our ticket booths. Plus 25% off when you renew a full priced Annual Pass membership.
Other discounts include:
- 20% off entry to MOTAT
- 20% off entry to Kelly Tarlton’s
- Various discounts at the Stardome Observatory based on their events.
Other than the discounts you receive for being a member, you only need to visit an average of 3.5 times for the Annual Pass membership to be cheaper than buying tickets each visit!
Are you an adult with a little one that would visit our Tamariki time sessions? Would you visit once per school or public holiday? Do you want to spend a week at the Zoo over summer so you can visit all our different tracks without rushing to get it done in a couple of visits? Then a membership would suit you!
We have upgraded our membership structure to give you greater flexibility in creating and managing your membership and earning savings on the additional people that you add to your membership.
Your membership allows you to visit whenever the Zoo is open during the day, you can come as your whole group, or you can come individually, and anywhere in between. Please note, by law children cannot visit the Zoo by themselves until they are 15 years of age or older without parental supervision.
The main pass with a condition of entry for visiting with another member is the Guest pass which can be added to any membership. The Guest Adult can only enter if accompanied by a member from the same pass.
A support person pass can only gain entry when visiting with the named cardholder who is being supported.
You can find our Membership terms and conditions here, please note that our Terms and conditions of entry to Auckland Zoo also apply.
If the gift was purchased before the Membership Portal was launched, you will need to redeem your gift onsite.
Otherwise, you would have received an email regarding your gifted membership which requires you to login and create an account to redeem your membership.
If your gifted membership was purchased onsite (i.e., you received a physical gift) you will need to redeem your membership onsite.
If your gifted membership was purchased onsite (i.e., you received a physical gift) you will need to redeem your membership onsite.
For online gifted memberships:
You will receive an email with an activation code and instructions on how to activate your gift membership.
If you have never had a membership before - follow the link in your gift membership email and create a login to our Membership portal, by using the forgot password link and enter the email address that the gift membership was sent to.
If you have had a membership before and already have a portal login – log in to the Membership portal and enter your code on the Redeem a Gift page.
On occasions, our system might find multiple memberships with the same email address and will be unable generate your portal login properly until this has been fixed, the gift membership email will indicate that you should come and see our friendly staff in the Membership Hub to resolve this.
If you have been sent the receipt/tax invoice email by the purchaser, this will not contain any instructions or links as this is only meant to be a receipt/tax invoice for the purchaser. Please check the gift delivery date, you will be sent your gift email on this date (check your spam). If the email address is incorrect, please visit our friendly staff in the Membership Hub who can redeem your voucher code for you.
For anyone who requires assistance to visit the Zoo we can create a Support person pass for their support person(s) in our Membership Hub.
Just talk to our friendly staff at the Membership Hub and we can help you out. The Support person pass will allow you to bring one adult with you for free whenever you visit the Zoo with your membership. This can be attached to any type of membership free of charge, for any paying member who requires assistance.
The support person pass can only gain entry when visiting with the named cardholder who is being supported.
Not to worry, you can access your digital pass on the Member Details page when you login to the Membership Portal or come talk to our friendly staff at the Membership Hub.
If you have lost your pass, we can print you off a new card at the Membership Hub for a small reprinting fee.
Our passes are reusable and renewable year after year to help reduce waste. This means we do not mark your pass with a date so you can use it again if you choose to renew.
You can check your expiry date when you login to the Membership Portal, at our Membership Hub, or ask when you scan in at the main gate. You will also receive an email reminder around a month before your membership expires.
Renewing your membership gives you another year to visit the Zoo, you are helping support wildlife conservation work both here in Aotearoa, overseas and through the Zoo, plus you will receive 25% off a Annual Pass membership!
If you renew your pass within 6 months of it expiring, you still receive the 25% discount off the retail price of an Annual Pass Membership. You do not need to renew before your membership expires to receive the discount. You can renew 3 months ahead of your membership expiry, even while your pass is still active. Your expiry date will be extended from when your pass expires, or the day you purchase the renewal, whichever gives you the longer duration on your pass.
By law, children cannot visit the Zoo without adult supervision until they are 15 years of age or older.