Mother’s Day High Tea 2025 Terms and Conditions
We are pleased to offer a dedicated vegan and gluten-free menu to accommodate these dietary requirements. Please note that no additional modifications can be made to the menu and this MUST be requested at the time of booking as requirements cannot be provided on the day.
Pre-booking is essential, walk-ups are not available on the day.
Mother’s Day High Tea dates & sessions are:
- Friday 9 May 2025. Session times: 11am and 1pm
- Saturday 10 May 2025. Session times: 11am and 1pm
- Sunday 11 May 2025. Session times: 11am, 1pm and 3pm
Each session is 1.5hrs long.
Guests must be seated no later than 30 mins after the start time of each session.
Admission will not be granted if guests arrive 30 minutes after the session has started.
Bookings close:
- 5pm on Thursday 1 May 2025 or until sold out.
No changes to the number of guests to be catered for or will be accepted after 5pm on the date listed above.
Any decreases in the number of guests after a booking has been made may result in the original confirmed guest number being charged.
If you are a member, providing your Membership Number is compulsory. Members receive 15% discount off the full price.
All guests who book are requested to enter their phone number so that the caterer can confirm the booking and advise of any updates or changes if needs be.
Cancellation of the booking may, in Montana Group’s sole discretion, result in a cancellation fee as follows:
- Cancellation within 7 days of the booking will incur a 100% cancellation fee;
- Cancellation more than 7 days of the booking will incur a 50% cancellation fee;
- No concessions will be made for cancellations due to Covid-19, and all conditions above will apply.
The Customer acknowledges that:
- Minimum orders may apply;
- Menu content is always subject to change due to market or seasonal availability; and
- Where, due to unforeseen circumstances (eg supplier shortage), Montana Group is unable to provide the agreed menu or Catering Services, Montana Group reserves the right to adapt the menu and Catering Services via email with the customer.
- In the rare case that the Zoo is forced to cancel a session due to inclement weather, notice of cancellation will be provided within a day’s notice of a session. This is at the sole discretion of Zoo Management and all customers who have booked will receive a 100% refund.
- All the guests are either seated in the Old Elephant House courtyard or the restaurant.
- The Old Elephant House restaurant will be reserved on the day for walk-ups, but only with “Grab ‘n’ Go” food, not the ‘a la Carte menu’.
If an infant (age 0 – 3 years) is attending, please ensure the infant ticket (free of charge) is booked on your order.
If you require a highchair, please advise in the Special Requirements section of the booking form.
If you feel your infant (age 0 – 3 years) can eat the child’s meal, you may order the meal separately. You can pay for an additional child’s meal for $25 (or $21 if they are a member) and add this to the infant ticket ($0 general admission).
Please put a note in the Special Requirements box at the checkout and our bookings coordinator will send you an email and payment request link for the extra child’s meal order for your child. Please note that an infant ticket must be booked on your order as a pre-condition.
